Troubleshooting & FAQs
Answers to the questions authors ask most.
Unable to Type After Running ProofreadProofread results make the text read-only on purpose. Click Done in the proofread banner to return to normal editing.What to Do If Your Content DisappearsCheck the book, chapter and section first. Every save is kept permanently, so your work is very likely recoverable. Contact support if it is not.Writer's Prompt Missing: How to Get It BackClick Show prompt at the top right of the editor. If there is no prompt, run the Chapter Detail Generator for that section first.Why Your Word Count Target Says 0The word target comes from the Chapter Detail Generator. Run it for that section, and the target fills in on its own.Unable to Type for a Moment After Returning to the Writing StudioWhen you return from another page, your book appears right away, but the text cannot be edited for a moment while the newest saved copy loads.Page Preview Stuck on Generating PreviewPage Preview is a real PDF built on our server. The first preview of a chapter is the slowest, most of all after an update or a long break.What "Not Saved, Retry" MeansThe latest change did not reach your account. Keep the page open, copy any unsaved text, and use the retry until it says All changes saved.
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